1. Overview
This Refund Policy applies to subscription purchases made through AudioDriveHub ("we", "us", "our"). It explains how refunds are handled and the circumstances under which a refund may be considered.
Because any subscription you purchase through us is supplied and fulfilled by the applicable third-party service provider, refund eligibility is determined by that provider's terms. Our role is to help you understand those terms, escalate requests where possible, and keep you informed.
2. Who Decides Refunds
Refunds for the underlying subscription are decided by the original entertainment service provider. AudioDriveHub does not independently approve, deny, or process refunds on the provider's behalf.
| Responsibility | Handled by |
|---|---|
| Deciding refund eligibility | Original service provider |
| Processing the refund payment | Original service provider |
| Explaining the plan terms before you order | AudioDriveHub |
| Forwarding your refund request to the provider | AudioDriveHub |
| Notifying you of the outcome | AudioDriveHub / Provider |
3. When a Refund May Be Available
Refund eligibility depends on the specific provider's terms, but the following situations are commonly considered:
- The subscription could not be activated due to a provider-side error or fulfilment issue.
- The subscription was charged in error — for example, an unintended duplicate charge or a plan that should not have been available in your region.
- Eligibility was confirmed incorrectly before ordering — subject to the provider's investigation and terms.
- The provider approves a refund request based on its own policies and the circumstances you describe.
These are common examples, not a guarantee. The final decision always rests with the original service provider.
4. When a Refund Is Not Available
Refunds are generally not available in the following situations, unless the applicable provider's terms state otherwise:
- The subscription has already been used or activated.
- The refund request falls outside the provider's stated refund window.
- You changed your mind after purchase and the provider does not offer a cooling-off period.
- The issue relates to equipment you chose to use that was not on the provider's compatible list.
- The request is for technical support, account recovery, password assistance or third-party billing disputes — those are handled by the provider, not by AudioDriveHub.
- The purchase is a promotional or trial offer that was specifically marked as non-refundable.
5. How to Request a Refund
To request a refund, follow these steps:
-
Contact us by phone or email with:
- Your full name and email address used on the order
- The order date (or approximate date)
- A brief description of the issue
- Any supporting information (e.g. error message, screenshot)
- We review your request and confirm the applicable provider's refund terms for your order.
- We forward the request to the original service provider, where required.
- You receive an outcome notification once the provider makes a decision.
6. Refund Timeline
Timelines vary depending on the provider and your payment method. Typical timeframes are shown below — these are estimates, not guarantees.
| Stage | Typical timeframe |
|---|---|
| We acknowledge your request | Within 1–2 business days |
| Request forwarded to provider (if required) | Within 2–3 business days |
| Provider decision | Provider-defined |
| Refund issued (if approved) | Provider-defined — often 5–10 business days to appear on your statement |
7. Refund Method
Approved refunds are returned to the original payment method whenever possible, as determined by the provider's policy and your payment processor. Alternative refund methods, if any, will be communicated before any alternative is applied.
8. Chargebacks
If you believe a charge was made without your authorization, please contact us before initiating a chargeback with your card issuer. Working with us first is usually the fastest path to resolution.
Filing a chargeback may delay resolution because it moves the matter from our support team to your card issuer's dispute process. In some cases, a chargeback may also affect your ability to use the subscription while the dispute is investigated.
9. Provider Terms
Any subscription you purchase through AudioDriveHub is supplied and fulfilled by the applicable third-party service provider. That provider's own refund, cancellation, renewal and billing policies govern the underlying subscription.
Where this policy and the provider's terms conflict, the provider's terms take precedence for the underlying subscription. This policy applies to our role as an independent sales business.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or the provider requirements. When we do, we update the "Last updated" date at the top of this page. Continued use of this website after changes means you accept the updated policy.
11. Contact
If you have questions about this policy or need help with a refund request, contact us:
- Phone: (888) 567-3210
- Email: support@audiodrivehub.com
- Business hours: Mon-Fri 9AM - 6PM EST
- Location: 212 N 2nd St 100, Richmond, KY 40475, USA